Privacy Policy

Effective Date: [Insert Date]

Soultalk Pastry (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with us online. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our website:

  • Personal Information: Name, email address, phone number, billing/shipping address.

  • Payment Information: Processed securely by third-party payment providers; we do not store credit/debit card details.

  • Account Information: Login details, order history, preferences.

  • Technical Information: IP address, browser type, device details, and cookies for analytics and site performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you about your purchases, promotions, or inquiries.

  • Improve our website, products, and customer experience.

  • Comply with legal, tax, and regulatory obligations.

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Remember your preferences (e.g., cart items, login details).

  • Analyze website traffic and improve performance.
    You can disable cookies in your browser settings, but some site features may not work properly.

4. Payment Security

All online payments are processed by trusted third-party providers using encryption and industry-standard security. Soultalk Pastry does not store or have access to your full payment card details.

5. Sharing Your Information

We do not sell or rent your personal information. We may share information only with:

  • Service providers: (e.g., payment processors, delivery partners, IT support).

  • Legal authorities: When required by law or to protect our rights.

6. Data Retention

We keep your information only as long as necessary for business, legal, or tax purposes. You may request deletion of your data at any time (see Section 8).

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Opt out of marketing emails at any time.

  • Withdraw consent for data collection (subject to legal obligations).

To exercise your rights, contact us at: soultalk.kl@gmail.com

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email:soultalk.kl@gmail.com
📞 Phone: 016-2691900
📍 Address:KA1-1-3A Kuchai Avenue, Jalan Kuchai Maju 13, 58200 KL